8 Ways to Improve Your Direct Mail Responses

The offer of an incentive can lift your Direct Mail promotion – especially if it is desirable, not a gimmick and is backed up with good quality graphic design. And, most important of all, relevant to your product or services. It’s also a good idea to state a closing date on your mailshot, to provide a real sense of your reader possibly missing out if they don’t respond fast.

First of all, write a design brief for your graphic designer telling them exactly what you want to achieve, your target market etc.

1. Use postcards to send out a press release. Using good quality graphics, be sure to concentrate the text on a single event, such as a new item or a service that your business sells or provides. Keep the text simple, and keep track of the responses to the postcard.

2. Send the postcards to specifically targeted people – especially existing clients or customers.

3. Decide on the size of the direct mail. A postcard is normally A6 (148mm x 105mm) but you could go larger, say A5 (148mm x 210mm). Use 300gsm card thickness if possible, 250gsm card minimum. Graphic design and print quotes can be supplied by sending me your specifications here.

4. If you don't fancy the postcard idea, try paper, but folded in an unusual or unique way. Or have unusual fonts or graphics. As long as you make your mailing interesting and unusual, it can help in its success.

5. Write killer, compelling text that draws the reader in. It's worth spending a lot of time on this step. The text is just as important as the graphics.

6. Include a free offer or a special 'hard to resist' deal with your mailing (see ideas below). This can encourage a much better response to your direct mail campaign and whets your client or customers' appetite.

7. Send using second class mail on a Monday, to plan for delivery that coming Wednesday. This avoids your mail having to compete with any weekend mail build up on a Monday morning. Allow a couple of days to pass before following up, this gives the receiver time to have seen and opened your mailshot.

8. Make sure that you make those all important follow-up phone calls to all those you sent the mailing to. You just can't rely on sitting back and waiting for the phone to ring. It's probably not going to happen!

Some ideas of offers to use with the above tips…

• Money off in £££s

• % price discount

• Buy one, get one free

• Free first month

• Lifelong discounts

• Exclusive additional benefits

• Free trial

• A related product free

• Multi-purchase discount

• Extra amount free

• Enter a free prize draw

• Enter a competition

• Membership benefits

• Loyalty points

Good luck with writing your design brief and please contact me when you are ready to progress with the graphic design and print part of your intended campaign. I can then get back to you with a very competitive quotation.

A local graphic designer's thoughts on logo design

A LOGO FOR BUSINESS is very often the quickest way to build a brand’s recognition and credibility. This means it’s the most effective way to make a target audience aware of your company and all that it stands for visually, rather than just relying on the company’s trading name only.

Once the logo is designed, it is how it is used that can make or break the future marketing efforts of the company that commissioned it. Companies who want a slick, easily recognisable logo must learn to see it as an investment. They will continually have to ensure that it is correctly used. The logo should be designed to provide an insight into the brand, a quick, visual rendition as to why your target market should care about you and your company. It should eventually, through constant marketing, become a symbol that reflects quality, reliability and credibility of the products and services that the company aspires to. This is where a logo and corporate identity come together and need to be ‘worked’ so that logo and company image are maintained. If the new logo ends up slapped into a Word document and used just as flippantly elsewhere, then there is almost a guarantee that it will become distorted and end up looking a very poor rendition of its designer’s original concept. If a company does not care on how the quality of  its image is perceived, then how much care will they give their to their products, services and their customers?

High expectations
Many clients nearly always want a logo that represents just about every aspect of their company in the marketplace — this is something that’s just not possible. When this is actually tried, the logo can end up as a jumbled mess of ideas without any focus whatsoever. For example, a car company’s logo doesn't have to have a car in it for it to work.

Very often, the client will expect their new logo to have the same impact as known brands. Creating a visual brand takes time and effort and just cannot be done overnight. It takes a long time for a logo to build credibility and instant brand recognition in the marketplace with its target audience. Just think – how many of the logos we instantly recognise today would be turned down? Client comments would possibly be; “too simple” and “does not show enough about what we do!” How many clients would say yes to simple logos like Nike and Apple without wanting to add just a little bit more? Nike and Apple are perfect examples of how “less is more”. But… they have developed their meaning through time and regular investment into dynamic marketing procedures. Using their logos and corporate identity are now viewed as the brand’s promise to its customers. More logos would be successful if the expectations placed on them were much more realistic.

Good logo design should:
• authentically communicate the business and what they have to offer
• be a reflection of the brand’s positioning
• show it is different from its competitors
• easy recognition at a glance
• strong, slick and creative
• be able to be used in colour, black and white, large and small

A good, well designed logo should manage all of the above in the most simplest of ways. Reflecting the value of the business and the foundations of the brand. Once the target audience has dealt with the company, the logo then becomes a badge, confirming the strength, reliability and credibility of that business. The company’s own behaviour, as well as its marketing, must then do what it can to influence these perceptions. The logo needs to become a symbol of trust that the customer can rely on regularly, proving that they are a clear advantage over their competitors.

Logos, corporate identity and branding
Once a new logo is designed, a corporate identity and branding image should be established. Guidelines on usage need to be established. This is normally in the form of a Corporate Identity Manual, designed and created by the original designer of the logo. This document should outline the correct usage of colours, style and even the fonts and their spacing etc that have been designed to work in sympathy with the logo for all of the company’s future marketing material. This manual is well worth the extra cost to the logo design. If the client switches its designer or printer then this document is invaluable to ensure that the correct image of the company is handled by anyone else. A brand is the organisation’s reputation – how consumers see it. But, even though the organisation does not fully control its brand, it can influence it. The best way to influence anything is to be consistent. So by being consistent and strict with the logo’s correct usage and adhering to the corporate identity guidelines, slowly the company’s positioning in the marketplace will rise.
 
Samples:
Some of my logo designs I have created for local businesses can be viewed by clicking here. And a case study showing logo design, stationery and van livery for a local locksmiths can be seen here.

For all forms of graphic design for print, please visit my website by clicking here.

You can also follow me on Twitter here.